Return Policy
Subject to fulfilling the conditions set out in this Return and Exchange section, we have a return policy which allows you to return products to us for any reason within up to 7 days from the date of delivery of the order and only the products are ready for delivery. In order to be eligible for a refund, all products (including promotional gift products that are given free with orders) must be returned to us within 7 days of receiving the order, subject to the following conditions:Unaltered, unused and completely intact, and in salable condition (or the condition in which it was received from us or our agents). Bags & Shoes must be intact without any damage, whether in the sole or otherwise. In its original packaging/box/dust cover, with all brand and product tags/price tags/care instructions attached. Authenticity cards, where provided, should also be returned.
Return ProcessYou can return products by requesting to pick them up from your delivery address by following these steps:
Refund of the order amount after the returnThe process of refunding the order amount will be initiated only after completing the return process and agreeing to return the desired product(s). After approval, the full amount paid for the non-damaged product(s) that was returned will be refunded (with the exception of shipping costs, cash-on-receipt fees, fees for electronic payment operations or any other services that require fees, and not incurring bank fees at the time of return, if any).
Product Return PolicyDamaged products / orders that were not fulfilled correctly.If your order was received damaged or any of the products are different from what you ordered, then please agree to return the product to us using the return process mentioned. The product must be returned in the same condition in which it was received within 7 days of receiving the order in order to return the full amount paid to you, including - if any - the costs of delivery of the original order, taxes and any customs fees. Products may be exchanged. Damaged products may also have a warranty against manufacturing defects. Please email info@miarofficial.com if you believe that the product you received has a manufacturing defect.
Bags & ShoesReturns will be accepted only if the Bags & Shoes are brand new, in good condition and without any damage to the product itself or the packaging.
In the event that any Bags & Shoes are returned with damage, scratches, any damage or any traces of previous wear, the return request will not be accepted and the product will be returned to the customer and the request to return the amount paid for the order will be rejected.
PackagingPlease consider preserving the condition of the packaging of any product, for example, the integrity of the box may prevent it from being re-sold, which means that we will not be able to return the full amount paid to you. Our agents may ask you to inspect the product you wish to return at the place of receipt, but this is considered an initial inspection and is not a guarantee that you are entitled to receive the full amount paid.
Gifted productsProducts purchased as gifts can only be returned by refunding the amount paid to the customer who made the purchase.
The replacementWe are currently unable to provide an exchange option. Instead, you should follow the return procedures, for all products, and place a new order for replacement products.
We pride ourselves on offering the highest quality luxury products, so if a product ordered through our website is damaged or defective, please contact our customer service team by emailing us at info@miarofficial.com or filling out an online form here.
We reserve the right to proceed with returns and refuse orders from customers with high levels of repeat returns, however, nothing in our returns section is intended to prejudice any rights a user may have.